November 20 - December 24 2021

Santa's Enchanted Forest is back this Christmas at Auckland's iconic Queen Street department store. Bring the little ones in to Smith & Caughey's to explore the magical forest, see the elves scurrying about preparing for Christmas, and meet Santa Claus himself.

The Smith & Caughey's Enchanted Forest is one of the central city's most magical Christmas experiences, and is a festive event not to be missed. And while you're there, check out the fabulous window display and the Christmas Shoppe. This year the display is an animated re-creation of The Fairies' Night Before Christmas, a modern and Kiwi take on a classic Christmas story. 

As the health and safety of Santa’s special guests, Santa himself and his Helpers has remained top of mind, bookings are essential in 2021 - no booking, no entry. There are additional booking slots this year to accommodate as many visitors as possible while adhering to social distancing practices. For more detail on this year's health and safety protocols, see here

The ticketing booth and queue to visit ​Santa's Enchanted Forest can be located by the lifts on the ground floor of Smith & Caughey's Queen Street store. 

Price List 

Booked Experience - $20 per child. See booking time slots here

Before making your way to meet Santa, explore the Enchanted Forest, see Santa's helpers getting ready for Christmas. Each child will receive a collectable Christmas tree bauble gift from Santa and a keepsake photo with him. After meeting Santa and giving him your Christmas wish list make your way to Level 2 to collect your free Santa photo. As a booked guest you will not need to queue prior to your visit, and all digital downloads from your visit are free.

Please note bookings are limited and only available until sold out. The maximum number of people per session is six. Minimum one child and one adult. A child is classed as newborn to 15 years, adult classed as 16 years and over. An adult visiting with no children requires purchasing at least one 'child' ticket. An adult booking with no children requires purchasing at least one 'child' ticket. The 2021 Smith & Caughey's Christmas Baubles available while stocks last.

Should Auckland move to an Alert Level where Santa Experiences cannot continue this year, bookings will be cancelled and refunded.

Additional framed Santa photo available on day of visit for $10 each. 

Click here to make a booking

Park for $2 per hour at The Civic car park on weekends. Find out more

Come into the city centre on public transport for as little as $2 each way. Find out more.

Last updated: 11 June 2019